Client Testimonials

See what our clients have to say about Deer Oaks

“Employees are the most important resources of any organization, and the primary means of mission accomplishment. Due to the demands of the modern-day workplace, employees are constantly bombarded with such levels of change, stress and related demands, as to possibly render them incapable of successfully performing their work in the manner expected of the citizens of this state. Deer Oaks has become our “not so secret weapon” in the efforts to administer to the needs of such employees, and to enhance their ability to successfully address the challenges of the workplace and life in general. The services provided by Deer Oaks have not been merely “reactive” in nature, as they have frequently taken the initiative and provided recommendations that have either prevented the development of problems and/or reduced the severity of those which did occur. Furthermore, they have assisted us in the development and implementation of programs and services which have been well received by our employees.”

Texas Health & Human Services Commission


“On behalf of the Department of Developmental Services, I would just like to take this opportunity to thank you and your colleagues for the exceptional service you have provided us over the past year. You have offered our employees an excellent tool to help them and their families manage difficult times. It has been our experience that you have always assisted them with professionalism and kindness. I personally appreciate the times when I have requested special services such as a specialized training and your staff has customized it to meet our specific needs as well as other intervention services.”

State of Connecticut Department of Developmental Services


“North East ISD utilizes Deer Oaks as our provider for EAP services for our 9000 employees and their families. They have been our EAP provider since December of 2004. As Director of Risk Management, Benefits & Safety for our school district, I have come to recognize their commitment to provide exceptional quality EAP services for our employees in a confidential and professional manner. Deer Oaks continues to be responsive to meet the needs of our employees and their dependents by offering confidential assessments, work/life balance coaching, child care/elder care resources, legal and financial consultation, short-term counseling, referrals, prevention and education services.

Deer Oaks offers great newsletters and speaker resources for our periodic “Lunch & Learn” Programs we have with our employees. Their online tools and resources are excellent in that an extensive topical library of a variety of articles, presentations, and resources are available to our employees and their supervisors. These articles have assisted our supervisors with areas such as leadership skills, conflict resolution, organization skills and work-life balance needs.

Deer Oaks has been very professional in working with us to address District and employee needs. Their utilization reports and reviews are beneficial in helping us address possible training topics in our school district.

Based on the continued success we see in the EAP program and the positive feedback from employees, we look forward to our continued positive working relationship with Deer Oaks EAP Services.”

North East Independent School District


“After an exhaustive RFP process several years ago, Deer Oaks was awarded a contract to provide EAP services for the University. They are very responsive to specific requests for unscheduled service or orientation/education delivery. We had a shooting on campus very recently and Deer Oaks acted quickly on our requests to provide on-site counseling and related services. We have been very happy with them and highly recommend them.”

University of South Carolina


“Wake Tech partnered with Deer Oaks in June 2013 to offer Wake Tech students a SAP (Student Assistance Plan). The SAP program offers Wake Tech students access to 24/7 phone and website assistance in relation to personal well-being, financial matters, legal issues, relationships, and much more. We have had a very positive working relationship with Deer Oaks. They are responsive to the needs of our students, and been extremely helpful in marketing their services and providing feedback to the College in a timely manner. The Deer Oaks Student Assistance Program has been a great investment for our students.”

Wake Technical Community College


“Knox County Government has contracted with Deer Oaks since September 2010 for provision of EAP services. We are very pleased with the level and quality of service we have received from them.

When they became our EAP vendor in 2010, Deer Oaks made sure the transition from the previous vendor went very smoothly. They provided us with all resources necessary to effectively use the services and inform our employees of their availability. This included personnel and collaterals we could distribute to our employees.

Numerous employees utilize Deer Oaks’ services for themselves or dependents. All feedback we have received has been positive. In addition, we have sent employees for mandatory EAP services. Getting these services scheduled has been very easy and Deer Oaks communicates with us and provides updates in a very timely manner.

Knox County Government would recommend Deer Oaks EAP to any organization that wants to provide high quality EAP services for their employees and management. We have been and continue to be very pleased with Deer Oaks EAP Services.”

Knox County Government


“I am very pleased with the service Deer Oaks has given our employees. We had one crisis in particular (a hostage and shooting incident) and when called, Deer Oaks arranged for counselors to be on-site within two hours of the scene being accessible. Deer Oaks remained in contact and set up several on-site counseling sessions over the next few weeks. Your reaction was commendable. Your day-to-day support of our employees and monthly informative newsletters have been excellent. When I called on you earlier this year with my idea to feature one special aspect of your service each month, you were very helpful in working with me to develop my email format and content. The services available to our employees via the web are also excellent.”

City of Lawton, OK


“Deer Oaks has been extremely professional, flexible, and responsive and has offered to develop systems and services to meet the particular needs of Bexar County. Their communication has been consistent and clear, easing the responsibility of the contract managers. Their emphasis on systems allows for a smooth integration of family members into the benefit, which maximizes the impact of short-term assessments, counseling, and referrals.”

Bexar County, TX


“Chaves County has contracted with Deer Oaks for our Employee Assistance Program Services since July 2004. During this time Deer Oaks has provided quality professional service to the County. We have received positive feedback from our employees who have used the Employee Assistant Program. The employee wellness training has also been a great success! As the Human Resources Director, I work very closely with the doctors and administration at Deer Oaks and am proud to say that the communication and professionalism is top rate! Deer Oaks is prompt in responding to Chaves County’s needs and we highly recommend their professional services.”

Chaves County, NM


“Deer Oaks has been the NC Judicial Department’s authorized vendor of EAP services dating back to January 2006. There are numerous reasons why the Program is valuable to the NC Judicial Department. First and foremost is having a dedicated account executive on standby for urgent questions and unlimited consultations. The account executive is highly trained from a clinical and business perspective. The account executive is readily available to discuss quarterly utilization reports.

Deer Oaks’ coordination of management referrals is a service of great value. An employee’s struggle with substance abuse, depression, anger, stress or anxiety may prompt a management referral. The management referral is a tool to help Judicial Department managers endure complex personal problems that affect job performance. Most managers are unable to adequately handle these problems without professional guidance.

Employees and their dependents are able to confidentially self-refer to the Program to access an array of counseling, financial, and legal services. Along with the toll-free number, employees or dependents have access to a password protected website where they may research topics of interest.

Training is another area of value. Deer Oaks offers an extensive number of online and classroom-style training sessions. Webinar-based training sessions are popular amongst our employee population. Supervisors find value in classroom-style training on topics like Powerful & Effective Leadership. We’ve continued the business relationship with Deer Oaks because of these valuable services.”

North Carolina Administrative Office of the Courts